Shipping Policy

Products sold directly by Eraf are purchased from authorized distributors. Some of the devices are covered under a manufacturer’s warranty.

We also offer a standard 7-day return policy for eligible items in case you need to make a return.

To return any items bought on konga.com, ensure the item is in line with the conditions in the Return Policy. All items have free insurance coverage against theft and damage during transit.

Products sold directly by Eraf are purchased from authorized distributors. Some of the devices are covered under a manufacturer’s warranty.

We also offer a standard 7-day return policy for eligible items in case you need to make a return.

To return any items bought on konga.com, ensure the item is in line with the conditions in the Return Policy.

All items have free insurance coverage against theft and damage during transit.

We process most of our deliveries through Eraf Delivery Courier. As a marketplace, our featured sellers have the option of making deliveries via other reputable couriers or delivering your order to you themselves.

We recommend you pre-pay to Eraf (via  ATM or cash deposit/transfer) for your order in order to take advantage of our Buyer Protection Program.

Read more here process most of our deliveries through Eraf dispatches.

Some deliveries may be processed through reputed couriers (there is no added cost to this).

The standard delivery time is 7 days however, this may vary by location and even product.
Delivery time for products is usually indicated on the product detail page.

Eraf doesn’t deliver items internationally.
You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the delivery address is within Nigeria.

Yes, it can. However, this depends on the product ordered and the location for delivery. You can identify such products at checkout.